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Sedgwick County

Sedgwick County
7001 W. 21st Street N.
Wichita, KS  67205
Map & Location

Office Hours:
8:00 a.m. to 5:00 p.m.
Monday - Friday


Become a SHICK Volunteer

SHICK is a free, unbiased, and confidential program that uses trained, community volunteers to answer questions about Medicare and other insurance issues.  Our volunteers do not work for any insurance company. Their goal is to educate and assist the public in making informed decisions about their health care options. 


SHICK counselors should have:

  • the ability to work with others
  • a caring, confident attitude
  • the ability to understand health care information and options
  • a willingness to stay up-to-date with changing regulations
  • a familiarity with computers and the internet
  • good communication skills
  • a strong organizational skills
  • a willingness to commit time to the program

SHICK Volunteer

Comprehensive Medicare Counselor: Provide information and counseling about Medicare Parts A, B, C, and D as well as other health insurance issues (for example Long-Term Care, and Medicare Savings Plans). 

Medicare Part C/D Counselor: Provide information and counseling about Medicare Advantage Plans (Part C) and prescription drug plans (Part D).

Call Center Volunteer: Answers the statewide SHICK hotline and forwards callers to the appropriate area SHICK office.

Office Assistant: Provides administrative support including data entry and other clerical duties


Health insurance options can be confusing. SHICK volunteers help Medicare beneficiaries, caregivers, and others to understand their choices, access benefits, and find programs to help with the cost of health care.

SHICK Volunteers receive training on Medicare, Medicare Prescription Drug Insurance, Medicare Supplement Insurance, Long-Term Care Insurance, and other health insurance subjects that concern Kansans. Training is offered through on-line & in-person training. Volunteers must complete a volunteer application and interview, and pass a background check before being allowed to take SHICK training.


Contact Information

Have Questions? Contact:

Sedgwick County
Aging and Medicare
7001 W. 21st St. North
Wichita KS 67205-1759
Fax: (316) 660-0166

Melissa Schrag                Extension Agent                    Adult Development and Aging (316) 660-0117 meliss89@ksu.edu

Amy Hiebert                          SHICK Program Assistant        (316) 660-0126          achiebert@ksu.edu

Jennifer Exline                      FCS Office Professional            (316) 660-0143                      exline@ksu.edu